At IT360, we want you to feel confident when shopping with us. If your order does not meet your expectations, we offer returns and free exchanges for eligible items. Please review the following policy and timelines carefully.
1. Return & Exchange Window
Return or exchange requests must be submitted within 15 calendar days from the date your order is delivered.
Requests submitted after 15 calendar days may not be accepted.
Exchanges are free of charge for eligible items.
Standard returns are subject to a 2% restocking fee based on the total value of the returned order.
2. Return Eligibility
To qualify for a return or exchange, the item must:
- Be unworn and unused.
- Be in its original condition.
- Have all original tags and labels attached.
- Be free from stains, odors, makeup, perfume, washing, or other signs of use.
- Include the original packaging, when applicable.
Items that do not meet these requirements may be rejected or may not qualify for a full refund.
3. How to Request a Return or Exchange
Step 1 — Submit Your Request
Contact us at [email protected] within 15 calendar days of delivery. Please include your order number and explain whether you are requesting a return or exchange.
Step 2 — Request Review
Our customer support team will review your request within 1–2 business days.
Step 3 — Receive Return Instructions
If your request is approved, we will provide return instructions within 1–2 business days after approval.
Step 4 — Send the Item Back
You must ship the eligible item back within 7 calendar days after receiving our return instructions.
For standard returns due to personal preference, change of mind, or incorrect size selection, the customer is responsible for the return shipping cost.
Step 5 — Return Inspection
Once we receive your returned package, we will inspect the item within 3–5 business days.
Step 6 — Refund or Exchange
After the inspection is completed:
- Approved refunds will be processed within 2–3 business days.
- Approved exchanges will be processed within 2–3 business days.
4. Refunds
For an approved standard return:
- A 2% restocking fee will be deducted from the total value of the returned order.
- The remaining eligible amount will be refunded to the original payment method.
- Original shipping fees are generally non-refundable unless the return is due to an error on our part or the item is confirmed to be defective or incorrect.
- Return shipping costs for standard returns are the customer’s responsibility.
5. Refund Timeline
Once your returned package has been received by IT360, the refund process follows this timeline:
| Refund Stage | Timeline |
|---|---|
| Return inspection | 3–5 business days |
| Refund processing | 2–3 business days |
| Bank/payment provider processing | 3–7 business days |
Estimated Total Refund Time
Please allow approximately 8–15 business days from the date we receive your returned package for the refund to be fully processed and reflected in your original payment account.
The actual time may vary depending on your bank, credit card issuer, or payment provider.
Once IT360 has issued the refund, any additional delay caused by the payment provider is outside our control.
6. Free Exchanges
We offer free exchanges for eligible items.
- Exchange requests must be submitted within 15 calendar days of delivery.
- There is no exchange fee for an approved exchange.
- The returned item must meet all return eligibility requirements.
- After receiving the returned item, we will inspect it within 3–5 business days.
- Once approved, the exchange will be processed within 2–3 business days.
- The replacement item will then be shipped according to our standard shipping timeline.
If the requested replacement item is unavailable, we will contact you to discuss the available options.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [email protected] within 7 calendar days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos showing the issue
- Photos of the packaging, if applicable
We will review your claim within 1–2 business days.
If the issue is confirmed to be caused by a product defect or an error on our part, we will provide an appropriate resolution, which may include a replacement or refund.
The 2% restocking fee will not apply to approved returns resulting from confirmed defective, damaged, or incorrect items caused by IT360.
8. Return Shipping Costs
For standard returns due to:
- Change of mind
- Personal preference
- Incorrect size selection
- Incorrect style or color selection by the customer
The customer is responsible for the return shipping cost.
For confirmed defective, damaged, or incorrect items caused by our error, we will provide an appropriate return solution at no additional cost to the customer.
9. Non-Returnable Items
We may not accept returns or exchanges for items that:
- Have been worn, washed, altered, or damaged after delivery.
- Are missing original tags or labels.
- Show signs of use, stains, makeup, perfume, or other odors.
- Are returned after the applicable return period.
- Are not in their original condition.
- Cannot be resold due to customer-caused damage or use.
10. Refund Method
Approved refunds will be issued to the original payment method used to place the order.
After IT360 processes the refund, please allow 3–7 business days for your bank or payment provider to reflect the funds in your account.
If you have not received your refund after the stated timeframe, please contact us at [email protected] so we can assist you.
11. Return & Refund Timeline at a Glance
For clarity, the complete standard return timeline is:
Within 15 days of delivery → Submit return request
↓
1–2 business days → Request reviewed
↓
1–2 business days → Return instructions provided after approval
↓
Within 7 calendar days → Customer ships the item back
↓
3–5 business days → Returned item inspected after receipt
↓
2–3 business days → Refund processed
↓
3–7 business days → Bank/payment provider posts the refund
Estimated refund time after IT360 receives the returned package: 8–15 business days.
12. Customer Support
If you have questions about a return, refund, or exchange, please contact us:
IT360
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed
Response Time: 1–2 business days