At IT360, we aim to provide a secure, simple, and convenient checkout experience. Please review the following payment information before placing your order.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• PayPal

All available payment methods will be displayed during checkout.

2. Payment Authorization

When you place an order, your payment method will be authorized for the total order amount, including applicable shipping costs and taxes, if any.

An order will only be confirmed after the payment has been successfully authorized.

If your payment cannot be authorized, the order may not be completed. Please check your payment information or contact your payment provider if this occurs.

3. Payment Security

We take reasonable measures to protect your payment information. Payment details are processed through secure payment systems, and IT360 does not store your complete credit or debit card information on our servers.

For your security, please do not send payment information, including full card numbers or security codes, by email.

4. Currency

Unless otherwise stated at checkout, product prices and shipping fees are displayed in U.S. Dollars (USD).

If your bank or payment provider uses another currency, the final amount charged may vary depending on the exchange rate and any fees applied by your financial institution.

5. Order Confirmation

After your payment is successfully completed, you will receive an order confirmation email containing your order details.

Please review your:

• Order number
• Items and quantities
• Shipping address
• Billing information
• Payment details

If you notice an error, please contact us as soon as possible at [email protected].

6. Failed or Declined Payments

If a payment is declined, please verify that:

• Your card information is correct.
• Your billing address matches the information registered with your payment provider.
• Your card has sufficient available funds.
• Your card or payment method is authorized for online transactions.

If the issue continues, please contact your bank, card issuer, or payment provider.

7. Duplicate or Pending Charges

Sometimes a bank or payment provider may temporarily display an authorization or pending charge even if an order has not been successfully completed.

If an order was not successfully placed, the pending authorization will generally be released according to your bank or payment provider’s processing timeline.

If you believe you have been charged incorrectly, please contact us at [email protected] with the relevant order or transaction information.

8. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

For approved cancellations, refunds are processed within 2–3 business days after cancellation confirmation.

For approved returns, refunds are processed within 2–3 business days after the returned item has been inspected and approved.

After we issue a refund, your bank or payment provider may require an additional 3–7 business days for the funds to appear in your account.

9. Contact Us

If you have any questions regarding payment or your order, please contact:

IT360
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed
Response Time: 1–2 business days