Cancellation Policy

At IT360, we understand that plans can change. We provide a limited cancellation window so you can cancel your order before it enters processing.

1. Cancellation Window

  • Orders may be canceled within 12 hours of the order being placed.
  • Cancellation requests must be submitted within this 12-hour window.
  • Once the 12-hour cancellation period has passed, the order may have entered processing and can no longer be canceled.

2. How to Request a Cancellation

To request a cancellation, please contact us at [email protected] as soon as possible.

Please include:

  • Your order number
  • The name used for the order
  • The email address associated with the order
  • A clear request to cancel the order

Our customer support team will review your request within 1–2 business days.

3. Cancellation Confirmation

If your cancellation request is submitted within the 12-hour cancellation window and the order has not yet entered processing, we will confirm the cancellation by email.

If the order has already been processed, packed, or shipped, the cancellation request may no longer be accepted. In this case, you may be able to request a return after delivery according to our Return & Refund Policy.

4. Refund for Canceled Orders

If your cancellation is approved:

  • The full eligible order amount will be refunded to your original payment method.
  • No 2% restocking fee will apply to an approved cancellation made within the cancellation window.
  • We will process the refund within 2–3 business days after the cancellation is confirmed.
  • Your bank or payment provider may require an additional 3–7 business days to reflect the refund in your account.

Estimated Cancellation Refund Timeline

Cancellation approved → 2–3 business days refund processing → 3–7 business days payment provider processing.

Please allow approximately 5–10 business days from cancellation confirmation for the refund to appear in your account.

5. Orders That Cannot Be Canceled

An order may not be canceled if:

  • More than 12 hours have passed since the order was placed.
  • The order has already entered processing.
  • The order has already been packed or shipped.

If the order can no longer be canceled, you may contact us after delivery to request a return or exchange, subject to the terms and timeline of our Return & Refund Policy.

6. Contact Us

For cancellation requests or questions, please contact:

IT360
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed
Response Time: 1–2 business days