At IT360, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction information
• Product preferences and purchase history, including purchases of sweaters, knitwear, and winter clothing
• Information you provide when contacting customer support

We may also automatically collect certain technical information when you browse our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Website usage information
• Referring website or source

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders for sweaters, knitwear, and winter clothing.
• Process payments.
• Ship your purchases.
• Send order confirmations and shipping updates.
• Provide customer support.
• Process returns, refunds, and exchanges.
• Respond to your questions and requests.
• Improve our website, products, and customer experience.
• Understand customer preferences regarding sweaters, knitwear, and seasonal winter clothing.
• Detect and prevent fraud, unauthorized transactions, and security issues.
• Comply with applicable legal and regulatory requirements.

We will only use your personal information for legitimate business purposes and as described in this Privacy Policy.

3. Payment Information

Payments are processed through secure third-party payment providers.

IT360 does not store your complete credit or debit card number or security code on our servers.

Payment information is handled by the applicable payment provider according to its own privacy and security practices.

4. How We Share Information

We may share necessary information with trusted service providers that help us operate our business, including:

• Payment processors
• Shipping and delivery carriers
• Order fulfillment providers
• Website and hosting providers
• Customer support services
• Analytics and security providers

These service providers may only access information necessary to perform services on our behalf.

We may also disclose information when required to comply with applicable laws, legal processes, court orders, or requests from authorized government authorities.

We do not sell your personal information for monetary consideration.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help us:

• Keep the website functioning properly.
• Remember certain preferences.
• Understand how visitors use our website.
• Improve website performance.
• Provide a better shopping experience.
• Understand customer interactions with our sweaters and winter clothing collections.
• Detect fraudulent or suspicious activity.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

6. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about sweaters, knitwear, winter clothing, seasonal collections, promotions, or other updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Please note that even if you opt out of marketing communications, we may still send essential transactional messages, such as order confirmations, shipping notifications, or information regarding your account or orders.

7. Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions and provide requested services.
• Maintain business and transaction records.
• Resolve disputes.
• Prevent fraud and abuse.
• Meet legal, tax, accounting, and regulatory obligations.

When personal information is no longer reasonably required, we may securely delete or anonymize it in accordance with applicable requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or payment providers.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party service you access.

10. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

11. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how your personal information is used or shared.
• Opt out of certain marketing communications.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

12. International Visitors

If you access our website from outside the United States, your personal information may be processed or stored in the United States or other locations where our service providers operate.

By using our website, you understand that your information may be transferred to locations that may have different data protection laws from those in your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices.

When we make changes, we will update the Last Updated date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

IT360
Email: [email protected]
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed
Response Time: 1–2 business days